Investor Charter

Our Vision & Mission

Vision:
To empower individuals with the confidence, clarity, and tools needed to make secure and well-informed investment decisions.

Mission:
To guide investors in identifying opportunities that align with their financial objectives, managing their portfolios efficiently, and fostering long-term financial growth.

Scope of Services

At MarketSolution.in, we are committed to maintaining the highest standards of transparency, ethics, and professionalism. Our offerings include:

• Sharing market research based on independent analysis

• Presenting neutral, unbiased opinions on financial instruments

• Delivering actionable insights with full disclosure of any vested interests

• Utilizing only publicly available information and reliable market indicators

• Conducting periodic internal audits and reviews to ensure service quality

• Ensuring all promotions and advertisements are ethically compliant

• Keeping records of all communications—including those prior to subscription

Our Commitment to Investors

During Onboarding:

• Providing a clear understanding of services, terms, and policies

• Documenting all paid subscriptions with complete transparency

Transparency & Disclosures:

• Offering timely and relevant information to support your investment decisions

• Clearly disclosing our practices and any potential conflicts of interest

• Indicating whether AI tools or third-party platforms are used in our services

• Ensuring openness in communication and performance reporting

Ethical & Responsible Conduct:

• Equal content access for all subscribers

• Securing research data prior to official release

• Keeping your personal information private and protected

• Delivering services promptly and providing continuous support

• Informing you of any high-risk or complex products beforehand

• Upholding integrity, professionalism, and respect in every interaction

• Maintaining strict confidentiality unless legally required or permitted by you

Grievance Redressal

If you have concerns or face any issues, we’re here to help:

• Contact our support team directly

• We aim to resolve most matters within 21 business days

• If not resolved, you may escalate the issue through recognized online dispute resolution platforms (conciliation or arbitration)

Written complaints can be addressed to:

Investor Support Team
MarketSolution.in
📞 Phone: +91 88899 93918
📧 Email: support@marketsolution.in

Investor Responsibilities

✅ You Should:

• Verify the authenticity of any research or advisory firm before engaging

• Carefully review all recommendations, reports, and disclaimers before acting

• Make payments only via official channels and always request a receipt

• Ask for clarifications, especially for high-risk or complex services

• Be aware of your rights—including the right to discontinue or provide feedback

• Report any fraudulent activity or unethical behavior to authorities

❌ You Should Not:

• Never send money to a research provider for direct investments on your behalf

• Avoid falling for exaggerated promises or misleading claims

• Don’t subscribe solely based on discounts or time-sensitive promotions

• Never share sensitive login details (trading, Demat, or bank accounts) with anyone